FAQ's

Whats your Mission Statement?

My aim is to create pieces at very competitive prices so everyone can enjoy their natural healing properties.  I believe that nature gave us alternative and natural healing energies and they should be affordable for everyone. My reward is the knowledge that my pieces have helped people to continue to appreciate the everyday moments of their lives.

How can I pay?

I accept Paypal and most major Credit Cards.

When will my order ship?

I'm so glad you're excited to receive your order! I am the only person running The Gem Nebula so items are made to order. Based on volume of sales I am currently making and shipping pieces within 2 working days, however, it could be sooner. The estimated shipping time-frame will vary based on the method selected at checkout.

Does my order include tracking?

Tracking is included with all UK packages. For International Customers you can expect a tracking number as all orders are shipped via Royal Mail.

Do you ship to my Country?

I currently ship to the UK, USA and Canada.  If you live outside of these Countries please send me a message so I can advise you of the shipping prices.

What comes in my package?

In most cases your bracelet will arrive in a white envelope - that will contain a description of each stone in your bracelet, a cleansing and care instructions card and warm wishes from me.
It will also contain a packing slip with all the details of the transaction unless you advise me otherwise or mark it as a gift.

Are the bracelets ready to wear?

Your bracelet will be cleansed and charged prior to packaging so you may wear it straight away. Instructions on how to do this at home and how to care for your Bracelet will be included in your order. All my jewellery is made with intention, love, devotion and compassion.

What Materials do you use?

All the stones I use are natural and created by Mother Nature. I choose the best quality materials at the best prices. I use metal alloy, pewter, sterling, brass, copper, stainless steel, .999 Fine Silver, etc in a majority of my bracelets so please be aware if you have any sensitivity to certain metals. The manufacturers of these elements lists the ingredients and I count on these lists to be true and accurate to ensure that there is no lead in the products. However I am not able to test them to be certain.

Why does my bracelet look slightly different from the photo?

All of the gemstones and crystals I use in my bracelets are natural and are produced by Mother Nature. The Earth is constantly changing and so do the crystals and gemstones that grow within it.  No two stones are alike, that is what makes them so unique.  The size, color and patterns of the beads will vary from piece to piece but these variations will not comprise the energy, quality and beauty of your bracelet.

Can you repair my bracelet if it breaks?

I use strong materials to make the bracelets, however, accidents happen. Please let me know if you experience a break and I will be happy to fix it for you. I want you to enjoy your purchase for a very long time. I will not usually charge for a restring - just the shipping charges.

 

Custom orders

I would be so happy to do a custom order and create something totally unique for you. In most cases you will receive photos of your bracelet for you to approve before I ship it then I can make any changes as requested. There is a lot of work involved in custom designs therefore I would really appreciate it if you could give a solid commitment (purchase) before I begin working on it.

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©2017 BY THE GEM NEBULA

Stafford, United Kingdom